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Email

You can send us an email at IDS.customer.support@ons.gov.uk (opens in a new tab) 

Our support hours are Monday to Friday, 9am to 5pm. We aim to respond as soon as possible.

Our inbox is not monitored on bank holidays.

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Make a complaint

If you are unhappy with any part of our service, email IDS.customer.support@ons.gov.uk (opens in a new tab)  and we will do our best to help.