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How to access : Access your workspace

Overview

This section is for new users who have been provided with their sign-in details in a welcome email. It includes how to:

  • sign in to the Integrated Data Service (IDS) Hub
  • set up two-step verification
  • request a password reset if necessary

You will also need to read and accept the IDS Security Operating Procedure (SyOps) accountabilities and responsibilities.

Sign in to the Integrated Data Service (IDS) Hub

The Integrated Data Service (IDS) Hub is a secure platform where authorised users can access IDS products and services. Users are typically granted access after their project has been approved.

Your IDS username and a link to set up your password will be provided in a welcome email from Google.

When you have this information, you can sign in to the IDS Hub (opens in a new tab) 

When accessing IDS for the first time you will need:

  • your welcome email with your sign-in details
  • access to a mobile device that can provide two-step verification
  • to set up two-step verification

Once signed in you may be asked to update your password from the default password provided. After that you will be viewing the IDS Hub.

From here you can view the data catalogue, user guides, and access a workspace to carry out your work. The workspace is protected by Cloudflare Remote Brower Isolation (RBI) as a protective measure.

As a result, when entering your workspace you will be prompted to enter your sign in details again.

How to reset your password

If you forget your password or need to reset it, do not use the forgotten password link on the Integrated Data Service (IDS) sign in page. For a new password, email IDS.customer.support@ons.gov.uk (opens in a new tab) 

The IDS support hours are Monday to Friday, 9am to 5pm, and we aim to respond as soon as possible. The inbox is not monitored on bank holidays.

Activate two-step verification

The Integrated Data Service (IDS) uses Google's two-step verification process for additional security, this is a step used after you enter your password to verify your identity.

You will need to sign in to your organisation Google account to activate it. You cannot access IDS without it.

Your IDS username and a link to set up your password will be provided in a welcome email from Google. You should activate two-step verification within 24 hours of receiving this email. If you miss this window, email IDS.customer.support@ons.gov.uk (opens in a new tab) 

When you receive your email, follow these steps.

  1. On your phone, download either the Google Authenticator or Microsoft Authenticator app from the Play Store (Android) or App Store (iPhone).
  2. On your computer, use your organisation Google email and temporary password to sign in to your Google account (opens in a new tab) 
  3. You will be asked to change your password. For new accounts, there will be a “Welcome” page, select continue and set a new password.
  4. There will then be a “Don’t get locked out” page, select “Enrol” and enter your new password again if asked.
  5. Under the “Second steps” heading, select “Authenticator” (for existing accounts, select “Authenticator” on your account page (opens in a new tab) ).
  6. In the “Authenticator app” screen, select “Set up authenticator”. This will generate a QR code.
  7. On your phone, open either the Google or Microsoft Authenticator app. Select the plus (+) icon to add a new account, then use your phone’s camera to scan the QR code on screen. Select “Next”.
  8. Your Google account will now show on your authenticator app a six-digit code that changes frequently. Enter the latest code into the screen to finish setting up two-step verification.

  9. Select "Turn on two-step verification”.

  10. On the next screen, select “Turn on two-step verification”. Your account is now protected by two-step verification.

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